A: It’s our email and Rewards club*! Creating a WNB Factory Rewards account gives you access to perks, such as:

1. Earn 1 point for every full dollar spent on qualifying purchases (e.g., $1.00 – $1.99 = 1 point). Gratuity, taxes, and other exclusions apply.
2. For every 100 points you earn, you will receive a $10 Reward to use at WNB Factory!
3. 50 bonus points when you register your account.
4. Exclusive info about upcoming promotions, giveaways, events, and new products.
5. Member-only offers.
6. A special offer for your birthday!

*available at participating locations

A: You can sign up at any participating WNB Factory store by giving your phone number to the cashier at checkout*, or sign up online.

*If you sign up in store, you will still need to register your account to redeem Rewards.

A: You must be 18 years of age or older to become a member.

A: Visit here to JOIN/REGISTER and follow the prompts.

A: We ask for only a few pieces of information such as your birthday, phone number, and email address. Rest assured that we will never sell your information to third parties.

A: No.

A: WNB Factory and the brand’s program partner have access to your information. Rest assured that we will never sell your information to third parties.

A: Your points balance and available Rewards can be viewed by logging into your account. Please allow up to 24 hours for all points to process and appear on your account.

A: You can log into your account and update your profile at any time.

A: You can change your password any time by following these steps:

1. Log into your account.
2. Click the drop-down button on the top right side of the screen.
3. Select “My Account”.
4. Enter your new password in the password field.
5. Click “Save Changes” at the bottom of the screen to complete the process.

A: You earn one point for every full dollar spent on the pre-tax and pre-tip transaction amount (e.g., $1.00 – $1.99 = 1 point) on qualifying purchases.

A: Provide your phone number to the cashier at checkout, before paying, and earn one point for every dollar spent on qualifying purchases; excluding gratuity, taxes, and other exclusions. Purchasing gift cards does not qualify for points; however, using gift cards as tender does qualify for points. Please allow up to 24 hours for all points to process and appear on your account.

A: Once you accumulate 100 points, your points are converted into a $10 Reward to use on your next in-store or online purchase. $10 Reward is valid for one-time use only. If the check total is under $10, you will forfeit the remaining amount.

A: Points are not earned on orders via third-party delivery or other third-party sites, gift card purchases, gratuities, coupon discounts, taxes, or receipt adjustments.

A: For every 100 points you earn, a $10 Reward is generated. There is no limit to how many $10 Rewards you can earn, but only one $10 Reward can be redeemed per transaction. Each $10 Reward expires 90 days from the date of issue.

A: No, you can only redeem one offer/Reward per transaction.

A: No, the $10 Reward does not cover tax.

A: No, you can only redeem one offer/Reward per transaction.

A: Yes. You must register your account to unlock and redeem Rewards. If your account is not registered, points will be earned and Rewards will be generated, but you will be unable to redeem Rewards until the account is registered. Keep in mind, once a Reward is generated, it will expire in 90 days regardless of whether or not the account is registered.

A: If you have registered your account online, after you provide your phone number to the crew member, they will ask you at each visit if you would like to use the Reward until it is redeemed or expires. You will also receive an email informing you that a $10 Reward was loaded to your account (if you have opted into receiving emails).

If your account has NOT been registered online, you will not be notified of any earned Rewards. You must fully register your account to unlock Rewards and will not be able to redeem them until you register.

A: Register your account to unlock Rewards.
Provide your phone number to the cashier at checkout in-store, and if a Reward is available, the cashier will prompt you to redeem it.

For online orders, log into your account at the WNB Factory website. At checkout, select the $10 Reward and click “Apply”.

A: $10 Rewards expire 90 days from the date they are earned and issued.

A: No, there is no minimum to redeem a $10 Reward. The $10 Reward is valid for one time use only. If the check total is under $10, you will forfeit the remaining amount.

A: Your birthday Reward will be loaded to your Rewards account 7 days prior to your birthday.

A: Provide your phone number to the cashier at checkout in-store. If a Reward is available, you must present a valid govt-issued photo ID displaying birthdate to redeem your Reward.

A: You have 14 days to redeem your birthday Reward in-store. Your birthday Reward is valid 7 days prior to your birthday and expires 7 days after your birthday.